Privacy Policy

Last updated: November 2025

1. Introduction

Embrace Community Care Pty Ltd is committed to protecting your privacy and personal information. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the NDIS Code of Conduct and Practice Standards. This Privacy Policy explains how we collect, use, store, and protect your personal and sensitive information when you access our services or visit our website at embracecommunitycare.com.au.

2. What Information We Collect

We may collect personal information such as your name, address, phone number, and email address; sensitive information such as health, disability, and cultural background details; and usage data (e.g., IP addresses, browser activity) via Google Analytics.

3. How We Collect Information

We collect information directly from you via forms, email, phone, or in-person interactions; through our website (contact forms, cookies, analytics); and from third parties such as NDIS planners, coordinators, or referrers with your consent.

4. Why We Collect Information

We collect personal information to deliver and manage our services effectively, communicate with you, meet NDIS and legal obligations, and improve our website and client experience.

5. Storage and Security

We store all information securely in Microsoft 365 cloud-based systems, protected by password access and encryption. Staff are trained in confidentiality and privacy protection. We take reasonable steps to prevent misuse, interference, loss, or unauthorized access.

6. Disclosure of Information

We only share your personal information with your consent, when required by law, or when necessary to provide or coordinate your support services.

7. Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate or outdated. To request access or correction, please contact us using the details below.

8. Cookies and Website Data

Our website uses cookies and Google Analytics to understand how visitors interact with our site and improve user experience. You can disable cookies in your browser settings if you prefer.

9. Complaints

If you believe we have breached your privacy, contact us directly. We take all complaints seriously and aim to resolve them promptly. If unsatisfied, you can contact:
• Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
• NDIS Quality and Safeguards Commission: www.ndiscommission.gov.au

10. Contact Us

Website: Embrace Community Care Pty Ltd
Address: 483 Hume Hwy, Yagoona NSW 2199
Email: info@embracecommunitycare.com.au